You would think they knew SOMEthing

One of the minor treats being in Los Angeles late this week was the ease of gettign to and from things I wanted to check out without having to bum a ride, or take a cab. There were a few things I wanted to get done out there with national stores that I couldn’t get done here in Tampa Bay because of the disconnect and provincialism of the Greater Tampa Bay area.

One of those things was trying to find a T-Mobile store and get a demo of the G1, the Google phone. There were supposed to be demonstration versions of the phone in-store in several markets including Los Angeles. Places where they could utilize 3G technology and what not.

So, I got to Hollywood and Western and took a little amble over to the T-Mobile store… A nice place tucked away in a larger shopping plaza. Walking inside, I was almost immediately greeted by a sales rep. The problem was, and this seems to be a trend, the sales rep deffered me to their web site in dealings with the G1.

I shrugged it off and brought up the Blackberry handhelds. I told them that I have no access to a store where I am from (which is not outside the truth) and this would be my chance to check out a handheld in person. I also brought up the enigmatic Blackberry Javelin, which is to be the successor to the Curve. Once again, I got a rather clueless response that meets with the trend of an uninformed company rep.

That’s not trying to get on the Rep for not being able to answer my questions — I’m not deliberately trying to shoot the messenger here. I am more surprised that T-Mobile does not try to pass on information down to it’s staff in a timely manner. Keep them informed, keep them assessed of changes and the situation.

Never the less, the trip was a waste of time. I got to check out the Curve in person but I didn’t get anything I can’t get somewhere else.

2 Comments
  1. Avatar