When I was on Plenty of Fish in 2016, I “Upgraded” my account. That upgrade was just affording me a little more access to the site with profiles and this-and-that.
Between the lack of responses to social attempts and other judgments against POF, I cancelled my account in early fall. Done and over with. I move on.
Except in the payment area. POF has charged me – twice – since cancellation to continue the “Upgrade” subscription (despite the fact I no longer have an account with them).Every 3 months I will be charged $38.75.
I emailed POF’s highlighted Customer Service email address (firstname.lastname@example.org) and lo-and-behold these two key areas of the email:
If you are an upgraded user, or have question about one of your payments, please send us a new email from the email address registered to your Upgraded POF account.
Replies to this email will be automatically deleted.
So, in essence, a customer service line that vows to ignore you? Pleasant, no?
Calling POF or your pay line (be it your bank, PayPal, or credit card company) may or may not get this resolved. In my case, I’m hearing impaired – while I can hear, I’m horrible with the phone.
Update 1: I contacted support again from another email address, this time I got no auto-response so someone may actually respond. The fact they weren’t clear about how my email wasn’t registered with their DB (when contacting from my original address) is an eye-rolling frustration-.
Update 2: Never a word back from POF after two emails sent over the past week. Great Customer Service, eh?
Update 3 [final update]: It’s 2:30 PM on Friday, Feb. 17 and I just received a refund notification and a payment suspension via PayPal.com. No direct response from POF. While this brings back th emoney taken by POF and stops the auto-rebill, it’s still a degree of cold social on their part. Never the less, mission accomplished.